Our policies
How we handle your data, what happens to your money, and the rules everybody travels by. Written to describe what the platform actually does today - if anything here does not match what you experience in the app, that is a fault on our side and we want to hear about it.
Terms of Service
The agreement between you and Soole. Who can use the platform, what a booking is, and who is responsible for what.
Updated September 2026Privacy Policy
What we collect, why we collect it, how long we keep it, and who else ever sees it.
Updated August 2026Payments and Refunds Policy
What you pay, when the driver receives it, and how to get your money back when a trip does not run.
Updated September 2026Cancellation Policy
When a seat can be cancelled, what to do before then, and what happens to the fare.
Updated September 2026Community and Safety Guidelines
The rules everyone travels by, and the tools you have when something goes wrong.
Updated September 2026Questions about any of this? Reach us at info@soole.ng or on 07032220043, seven days a week between 8am and 10pm.